TK99 Privacy Policy –
How We Protect Your Data

TK99 operates the gaming and sports betting platform available at tk99.ad. When you create an account, make a deposit in PKR, place a sports bet, play a fish game or claim a promotion, you share certain personal information with us. This Privacy Policy is our commitment to being transparent about what we do with that information.

By registering on TK99 and using any part of our service — whether through the website or the TK99 mobile app — you acknowledge that you have read and understood this Privacy Policy. If you have any questions about anything in this document, our support team is available 24/7 to help.

This policy applies to all players registered with TK99, including those who access the platform via JazzCash, Easypaisa, Raast or bank transfer deposits. It covers data collected online through the platform and the TK99 app.

We collect personal information in three main ways: information you give us directly, information generated by your use of the platform, and information we receive from third-party partners such as payment processors.

We do not collect sensitive personal data such as religious beliefs, political opinions or health information. If identity verification requires a document, that document is used only for verification purposes and is not retained beyond what is necessary.

TK99 uses the information we collect for the following purposes. We only use your data where we have a legitimate reason to do so — either to perform our contract with you, to comply with legal obligations, or where we have a genuine operational interest.

• Account management: Creating, maintaining and securing your TK99 account, including login verification and password reset.
• Transaction processing: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and mobile wallets. This requires us to verify payment details and confirm transaction status with payment processors.
• Platform services: Enabling you to place sports bets on cricket, PSL, T20 and Football markets, participate in fish games and bingo rooms, and access promotions and bonuses.
• Fraud prevention and security: Monitoring for suspicious activity, detecting multiple accounts, investigating chargebacks and protecting both players and the platform from abuse.
• Responsible gaming: Monitoring for indicators of problematic play, enforcing deposit limits and self-exclusion settings you have applied, and sending session reminders where configured.
• Customer support: Responding to your queries, resolving disputes and maintaining a record of your support history.
• Promotions and communications: Sending you information about bonuses, cricket season offers and platform updates. You can opt out of marketing emails at any time through your account settings.
• Platform improvement: Analysing usage patterns to improve game performance, page load times and the overall experience — particularly during high-traffic events like PSL finals.

All financial transactions on TK99 are conducted in PKR. When you make a deposit or request a withdrawal, your payment details are transmitted to the relevant payment processor — JazzCash, Easypaisa, Raast or your bank — to complete the transaction.

TK99 does not store full card numbers or sensitive banking credentials on our servers. Payment data is handled by our payment partners in accordance with their own security standards. TK99 retains transaction references and amounts for account history, audit and dispute resolution purposes.

• Deposit and withdrawal records are retained for as long as your account remains active and for a period thereafter as required for financial record-keeping.
• If a withdrawal is flagged for review, our team may contact you to confirm payment details. TK99 will never ask for your full bank PIN or mobile wallet password.
• Third-party payment processors have their own privacy policies. When you initiate a JazzCash or Easypaisa transaction, the relevant processor's terms also apply to that specific payment action.

TK99 does not sell your personal data. We share data only where necessary and only with the categories of recipients described below:

• Payment processors: JazzCash, Easypaisa, Raast, banks and mobile wallet operators receive the transaction data necessary to complete your deposits and withdrawals in PKR.
• Identity verification providers: Where we are required to verify your identity, we may share document details with a third-party verification service for the purpose of confirming your identity only.
• Technology and hosting partners: Companies that provide cloud hosting, database services, app infrastructure and platform security tools may process data on our behalf. These partners are bound by data processing agreements.
• Analytics providers: Aggregated, anonymised usage data may be shared with analytics tools to help us understand how the platform is used. This data does not identify individual players.
• Legal and compliance: We may disclose personal data where required by law or in response to a valid legal request. We will notify you of such disclosure where we are legally permitted to do so.

All third-party partners who process personal data on behalf of TK99 are required to implement appropriate security measures and to use the data only for the purposes for which it was shared.

TK99 uses cookies and similar technologies to keep the platform working correctly, remember your preferences and understand how players use the site. Here is a summary of the types of cookies we use:

• Essential cookies: Required for basic platform functions such as maintaining your login session and keeping your account secure. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as language settings, game lobby layout and notification preferences so you do not have to reconfigure them every visit.
• Analytics cookies: Help us understand which pages and games are most popular, where players encounter issues, and how the platform performs during peak cricket and PSL match periods. Data collected is aggregated and anonymised.
• Security cookies: Used to detect bot activity, prevent fraudulent login attempts and protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use the platform normally, including logging in and processing transactions. Disabling analytics or functional cookies will not affect your ability to play but may affect your experience.

Protecting your personal information is something TK99 takes seriously. We have implemented a range of technical and organisational measures to keep your data safe from unauthorised access, loss, or disclosure.

• Encryption: Data transmitted between your device and TK99 is protected using TLS encryption. Sensitive stored data, including account credentials, is encrypted at rest.
• Access controls: Access to personal data within TK99 is limited strictly to staff and systems that require it to perform their function. All internal access is logged and reviewed.
• Account security: Your account is protected by the password you set at registration. We strongly recommend using a unique password and enabling any two-factor options available in your account settings.
• Fraud monitoring: Our systems continuously monitor for unusual activity including multiple login attempts, rapid deposit-withdrawal cycles and patterns that may indicate account compromise.
• Incident response: If a data security incident occurs that affects your personal data, TK99 will take immediate steps to contain it and will notify affected players where required.

While we implement strong security measures, no internet-based system is completely immune to risk. Players also have a responsibility to keep their own login credentials secure and to contact support immediately if they suspect their account has been compromised.

TK99 retains your personal data for as long as your account is active and for a period after account closure as required for legitimate operational and compliance purposes.

• Active accounts: Personal and transaction data is retained for the full duration your account remains open.
• Closed accounts: Following account closure, core account and transaction records are retained for a minimum period to satisfy financial record-keeping requirements and to resolve any outstanding disputes.
• Identity verification documents: Retained for the period required to complete the verification process plus the account retention period. Documents are not kept indefinitely once verification is complete.
• Support communications: Retained for a reasonable period after the query is resolved, to provide context if a related issue arises later.
• Analytics data: Aggregated, anonymised analytics data may be retained indefinitely as it cannot be used to identify individual players.

When data is no longer needed and the retention period has passed, it is securely deleted or anonymised in a way that means it can no longer be linked back to you.

As a TK99 player you have the following rights regarding your personal data. To exercise any of these rights, contact our support team — requests are handled within a reasonable timeframe and at no charge.

TK99 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age declaration, and we may require age verification documents before a first withdrawal is processed.

If we become aware that a registered account belongs to a person under 18, the account will be immediately suspended, any balance will be reviewed, and all personal data associated with that account will be handled in accordance with applicable data protection requirements.

TK99 may update this Privacy Policy from time to time. When we make material changes — such as collecting a new category of data, changing how we share data, or updating your rights — we will notify registered players via their account email address or through an in-platform notification before the changes take effect.

The updated policy will be published on this page with a revised "last updated" date at the top. We recommend checking this page periodically if you would like to stay informed about how your data is managed.

Minor editorial corrections that do not affect the substance of the policy may be made without notification. Continued use of TK99 after a material update has been communicated constitutes your acknowledgement of the revised policy.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please reach out to the TK99 support team. Our support team is available 24 hours a day, 7 days a week, and is familiar with the needs of players in Pakistan.

When submitting a data access or deletion request, please include your registered email address and account username so we can locate your records and process your request efficiently. We aim to respond to all data-related requests within a reasonable timeframe.

For general questions, promotions or account issues you can also visit our FAQ page or review the Terms and Conditions for the full set of rules that govern your account.